Wednesday 19 August, 7:00 AM
- 10:30 AM
Thursday 20 August, 7:00 AM
- 10:30 AM
Friday 21 August, 7:00 AM
- 10:30 AM
The best way to skill oneself in service design is by applying it in practice. After a short introduction about the theory, you will be set to work. So, the training is very interactive, involving a lot of cooperation with your fellow participants. Of course, there will be time for reflection in between assignments.
After this inspiring master class you will be able to work with service design tools and techniques right away. Also, you will be able to significantly improve the development of services for your target group. You will know how to translate customer insights to solutions, how to develop value propositions, and how to pitch your validated concept the most effectively.
The master class is intended for anyone interested in innovating or improving services taking customer perspective as a starting point. Participants might be:
Customer experience professional
3 hours coaching on the job
Access to practical tools and canvasses to guarantee a quick start
A useful overview of our best practices concerning service design
With the CX department of ANWB we followed a cool service design masterclass from Informaat. The result: a closer team, a shared vocabulary and a toolbox full of methods and techniques to put our ANWB members even more in the center of things.
Frank de Wit
CX manager ,
Do you also provide this service design training in-company?
Yes, certainly! If you and your team or colleagues are interested, please contact us. We will be happy to discuss what the wishes and possibilities are with you.
Can I register for a different location or date?
We definitely plan to organize two subsequent master classes later this year. Exact dates and location are yet to be announced.
How large is the group of participants?
The maximum size of the group is 24 participants. Two service design trainers are present, so there is enough space for interaction and feedback.
Who are the trainers?
The service design trainers are Victor Visser and Carla de Oude. They are service designers with more than 10 years of experience. They also have extensive experience in giving workshops and training.
What is the working language of the master class?
The masterclass is given in Dutch.
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