Digital discipline down to the finest detail
Customer contact occurs across multiple channels. The common thread in the customer experience is the content. With a robust omnichannel content architecture, you ensure that your customer's experience is successful on every channel.
A bridge between your organization and your customers
Behind successful content lies a smart strategy that answers a number of crucial questions. What are the goals of your organization and of the customer? Which values are important in this context? How do you translate these into relevant and attractive content? How do you ensure that the core and the 'voice' of your message remain consistent across all channels? And that the customer perceives your brand as valuable, authentic, and credible? We help you bridge the gap between your organization and your customers by approaching your content from four perspectives: content, structure, governance, and workflow.
Insight into areas for improvement in your content
Customers now expect personalized content. Therefore, we add metadata to your content so you can offer relevant content based on your customers' profiles. And we structure your content so that it can be flexibly deployed. For example, we store content in one source and divide it into smaller units. For each channel, you can then determine what you show immediately and what you don't. This way, you optimally meet your customers' needs while limiting lead times and costs.
Read more about content journeysSolid architecture for flexible content
Customers now expect personalized content. Therefore, we add metadata to your content so you can offer a content based on your customers' profiles. And we structure your content so that it can be flexibly deployed. For example, we store content in one source and divide it into smaller units. For each channel, you can then determine what you show immediately and what you don't. This way, you optimally meet your customers' needs while limiting lead times and costs.
ABN AMRO
Control over all content
Discover how we helped ABN AMRO develop and implement an omnichannel content strategy, giving the bank full control over their content and their customers' journeys. Want to know how this strategy helps ABN AMRO excel at every point of contact?
Check the caseOrganization and maintenance
Good content requires good management. Our content strategists help elevate your content management. So it's clear who is responsible for what and how you efficiently perform tasks. We map out ownership and optimize creation and editing processes for text, image, and social media. Or provide advice on a suitable CMS. The result? A solid approach to compelling and flexible content that achieves sustainable results.
What we can do for you
- Perform a content audit.
- Establish content journeys.
- Create an omnichannel content roadmap.
Interested in our content architecture proposition?
Of course, we'd love to get to know you. It's kind of in our DNA, you could say. We'd also like to know if you want to learn something from us. Just ask. Feel free to contact Marcel!