Valuable content across all channels
Customer contact takes place across multiple channels. Content is the common thread throughout customer experience. With a good omnichannel content architecture, you ensure that the experience of your customer is successful on each channel.
A bridge between your organization and your customers
Behind successful content lies a smart strategy that answers a number of crucial questions. What are the goals of your organization and the customer? Which values are important? How do you translate these to relevant content? How do you ensure that both the core as well as the tone of your message are the same, in every channel? And that the customer experiences your brand as consistent and attractive? We help you to use content as a bridge between your organization and your customers by approaching your content from four perspectives: content, structure, governance, and workflow.
Informaat has drawn up a solid content strategy and roadmap for ABN&nbspAMRO. Informaat has also helped us to implement the strategy step-by-step within the bank.
Stephan de Ruiter
Head of Omnichannel Design and Content Transformation,
Insight into improvement points of your content
What content do you deliver to your customers across various channels? To what extent does this content contribute to achieving the goals of your organization, and what is its quality? Formulating a strategy starts with gaining insight into your current content. To visualise the situation, we perform a scan or audit. Together with the organization we look at - and score - the content across four perspectives: the content itself, structure, governance, and workflow. Then we identify the desired situation. For example with content journeys providing insight into the required content across all touchpoints.
A solid architecture for flexible content
Customers nowadays expect customized content. Therefore we add metadata to your content so that your customers receive relevant content based on their profile. And we structure your content so that you can use it in a flexible manner. For example, we store content in a single repository and divide it into smaller units. You can then decide for each channel what you do and do not show. You meet your customers' needs in the best possible way, without investing too much time or costs.
Organization and management
Good content requires good management. Our content strategists will help you to take content management to a higher level, so that it will be clear who is responsible for what, and how you carry out tasks efficiently. We map ownership and optimize creation and editing processes for text, images as well as social media. We can give you advice on a suitable CMS. The result will be a thorough approach for convincing and flexible content, with which you can achieve sustainable results.
What we can do for you
- Perform a content audit.
- Create content journeys.
- Create an omnichannel content roadmap.
All of our complete design solutions
In addition to this proposition, our complete design solutions consist of three other propositions. Take a look at all our propositions in the proposition overview.