We help you to develop new, fresh concepts and value propositions from scratch. And to stay one step ahead of the competition. Ready for the future!
Together we will refine your existing service or application, so that people like to come back, talk enthusiastically about it and your brand distinguishes itself better in the market.
With inspiring practice-oriented training and organizational advice, we anchor service design in your organization in a sustainable way. Interested? Follow our service design master class
Get to know your customer
Everything starts with understanding your customer, what drives him or her? With various research techniques, both qualitative and quantitative, we bring up valuable insights.
Understand the business
We listen to the people in your organization and investigate the leeway in the market.
Validate in time
By making assumptions explicit and validating, we discover in time what the customer really needs and where the opportunities lie in the market. That way you can invest every euro in a targeted way.
Based on the strategic route, we come up with ideas and assess their feasibility and value. We would like to involve the people who are involved in this. From customers to employees or suppliers.
Iterate for the best concept
We draw storyboards and shape the most promising ideas into a prototype. We test that with customers. In a few iterations we arrive at a validated, viable concept.
A blueprint of your service
A service blueprint guarantees that the concept is sufficiently robust for the complex reality. It provides a schematic representation of what must be done "behind the scenes" to be able to deliver the service.
The path to the future
The concept is ready to be put on the market. We help to map out the roadmap that starts with a first version and ends with a scalable end result.
This is how we make it work
For non-digital services we ensure flawless communication and transfer to the internal organization. For digital services, our designers form the ideal bridge to the agile scrum teams. We are happy to work together to turn the service concept into a working end result.